Integration Reliability Center

The Integration Reliability Center helps administrators see whether connected tools are healthy before they affect cases, billing, calendar events, documents, or automations.

Open it from Integrations > Reliability. The page is available to admins in production mode.

What It Shows

• OAuth connection readiness.
• Credential expiry warnings.
• Webhook delivery failures and dead-letter counts.
• Sync backlog and failed provider actions.
• Failed jobs that show workflow fallout separately from replay backlog.
• Impacted workflows.
• Recent provider action logs.
• Suggested next steps for each connector.
• Replay queue access for connectors with replayable backlog.

How To Use It

1. Review the summary cards for blocked connectors, replay backlog, sync backlog, failed jobs, and expiring credentials.
2. Open any connector marked Blocked or Needs attention.
3. Follow the next-best action prompts.
4. Reconnect providers with expired credentials.
5. Use Open replay queue when a connector has replayable backlog.
6. Review dead-lettered webhook deliveries before replaying them.
7. Inspect impacted workflows before publishing or enabling additional automation.

Important Notes

• The center does not show provider tokens or webhook secrets.
• A Preview ready connector may be configured locally but still need live OAuth or credentialed smoke testing before production launch.
• Replay actions should be performed only after confirming the receiving provider or webhook target is healthy.
• Failed jobs can indicate workflow runs that need review even when OAuth and webhook delivery look healthy.